Privacy Policy

This Privacy Policy explains how Oktacon Softwares ("Oktacon", "we", "us", or "our") may collect, use, store, disclose, and otherwise process personal information when you visit our website, contact us, use our services, purchase our products, or interact with us through digital channels.

This policy applies to information processed through https://oktacon.com/, our service pages, contact forms, software projects, support channels, digital products, customer interactions, and other Oktacon-operated services where this policy is presented.

Project-specific agreements, contracts, data-processing agreements, or product-specific privacy notices may contain additional terms where applicable.

The information we collect depends on how you interact with Oktacon and which service you use.

Information You Provide Directly

• Name and business or organization details
• Email address and phone number
• Business address or billing information
• Project requirements and specifications
• Messages and inquiries submitted through our website
• Information provided during sales discussions
• Payment and transaction-related information
• Information required to provide technical support
• Information included in applications or career inquiries

Information Provided During Client Projects

Depending on the project, clients may provide source code, documents, business information, databases, customer information, credentials, files, images, content, API credentials, or other materials necessary to provide the contracted services.

Where Oktacon processes personal information on behalf of a client, the nature of that processing will depend on the applicable project agreement and the instructions provided by the client.

Information Collected Automatically

When you visit our website or interact with our digital services, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring pages, pages viewed, approximate usage information, timestamps, and technical diagnostic information.

Depending on the service, we may receive information from third-party platforms or service providers.

This may include information from:

• Payment service providers
• Cloud and hosting providers
• Analytics platforms
• Communication platforms
• Authentication providers
• Business partners or clients
• Publicly available business information
• Third-party integrations used within client projects

The information received from third parties is handled according to the purpose for which it was provided and applicable contractual, platform, and legal requirements.

We may use personal information for purposes reasonably necessary to operate Oktacon and provide our services, including:

• Responding to inquiries and requests
• Preparing quotations and proposals
• Providing software development services
• Delivering websites and mobile applications
• Providing AI, automation, cloud, and consulting services
• Providing maintenance and technical support
• Processing payments and invoices
• Managing client relationships and projects
• Improving our website, products, and services
• Monitoring security and preventing misuse
• Maintaining business and technical records
• Complying with applicable legal obligations
• Sending service-related communications
• Sending marketing communications where permitted and, where required, based on your consent

Depending on the circumstances and applicable law, personal information may be processed where reasonably necessary to:

• Perform a contract or requested service
• Respond to a request made by you
• Operate and secure our business systems
• Protect our rights and legitimate business interests
• Prevent fraud, abuse, or security incidents
• Maintain financial and accounting records
• Comply with applicable legal requirements
• Resolve disputes and enforce agreements

Where a particular privacy law requires a specific legal basis, additional requirements may apply depending on your location and the nature of the processing.

Oktacon frequently provides software development and technology services to businesses. During these engagements, a client may provide access to systems or information belonging to the client or the client's customers, employees, users, suppliers, or other individuals.

Where Oktacon processes such information solely to provide services to a client, Oktacon generally acts according to the client's instructions and the applicable project or contractual arrangements.

Clients are responsible for determining whether they have the necessary rights, permissions, notices, and legal basis to provide personal information to Oktacon for processing.

Where additional data-processing terms are required, the parties may enter into a separate Data Processing Agreement or similar contractual arrangement.

Some Oktacon projects and products may use artificial intelligence, machine learning, automated processing, analytics, or generative AI technologies.

Where clients provide data for an AI or machine-learning project, the permitted use of that data will depend on the project scope, contractual instructions, and applicable security and privacy requirements.

We do not intentionally use confidential client information for unrelated purposes outside the agreed service unless authorized by the client or otherwise permitted or required by applicable law.

Clients should not provide highly sensitive personal information to an AI service unless its use is specifically necessary for the agreed project and appropriate safeguards have been established.

Oktacon may use cookies, local storage, pixels, analytics tools, and similar technologies to support website functionality, security, performance measurement, and user experience.

These technologies may be used to remember preferences, understand how visitors use our website, measure website traffic, identify technical issues, and improve our services.

Depending on the technology and applicable law, certain cookies may require user consent. Your browser or device may also provide controls for managing cookies.

Third-party analytics and service providers may set or access cookies or similar technologies according to their own policies.

We may use analytics, monitoring, performance, and diagnostic tools to understand website usage and improve our digital services.

Such tools may collect technical information such as device information, browser information, traffic sources, interaction information, and approximate usage patterns.

Analytics information may be aggregated or otherwise used to understand trends, improve website performance, detect technical issues, and optimize our services.

Oktacon does not sell personal information as a business practice. We may disclose or provide access to personal information where reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may use trusted third-party providers for hosting, cloud infrastructure, payments, analytics, email, communications, security, software services, customer support, and other business operations.

Client-Directed Processing

We may process or transmit information to third-party services when instructed by a client as part of providing a contracted service or software solution.

Legal and Security Reasons

We may disclose information where reasonably necessary to comply with applicable legal obligations, respond to lawful requests, protect our rights, investigate abuse or security incidents, or protect users and others.

Business Transfers

In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of the relevant business assets, subject to applicable requirements.

Oktacon may use, recommend, integrate, or provide access to third-party services, including cloud providers, payment gateways, analytics providers, APIs, communication services, hosting providers, application stores, AI platforms, and other external technologies.

Third-party services are governed by their own privacy policies, terms, and practices.

Oktacon is not responsible for the independent privacy practices, security measures, availability, or data-processing activities of third-party providers except where expressly agreed otherwise.

Oktacon uses reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service, safeguards may include:

• Access controls and authentication
• Restricted access to confidential information
• Secure development practices
• Encryption where appropriate
• Monitoring and logging
• Infrastructure security controls
• Backup and recovery procedures where applicable

No electronic transmission, storage system, or internet-connected service can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, enforcing agreements, maintaining security, and satisfying applicable legal or accounting requirements.

Retention periods may differ depending on the type of information, nature of the service, contractual requirements, and applicable law.

When information is no longer reasonably required, it may be deleted, anonymized, securely destroyed, or otherwise handled according to applicable retention requirements.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include, where applicable:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of information
• Objecting to certain processing
• Requesting restriction of certain processing
• Requesting data portability where legally applicable
• Withdrawing consent where processing is based on consent
• Managing applicable marketing preferences

The availability and scope of these rights depends on your jurisdiction, the nature of the information, and the legal basis for processing.

We may send business communications such as quotations, invoices, project updates, support messages, security notices, and other service-related communications.

Where permitted, we may also send promotional communications, newsletters, product announcements, or information about Oktacon services and products.

You may request that we stop sending promotional communications by using the available unsubscribe mechanism or by contacting us.

Opting out of promotional communications does not necessarily stop essential transactional or service-related communications.

When you purchase Oktacon services or products, payment information may be processed through payment providers or financial institutions.

Unless expressly required for the service, Oktacon does not intend to store complete payment-card credentials on its own systems.

Payment providers may independently collect and process information under their own privacy policies and terms.

Oktacon may operate proprietary technology products, including BrandSync.

Depending on the product and features used, such platforms may process information including business profile details, customer interactions, review-related information, campaign information, digital-content data, usage information, account information, and other information necessary to provide the service.

Product-specific data practices may be supplemented by additional notices or agreements displayed within the applicable product.

Where a product connects to a third-party platform, the third-party's privacy policy and terms may also apply.

Oktacon's business services are generally intended for businesses, organizations, professionals, and other users capable of entering into applicable agreements.

We do not knowingly design our business services to solicit personal information from children where such collection is not permitted.

If you believe that a child has provided personal information to Oktacon in circumstances where it should not have been collected, please contact us so that the matter can be reviewed.

Depending on the infrastructure and third-party providers used, personal information may be processed or stored in locations outside your state, region, or country.

Where applicable, Oktacon will seek to use appropriate contractual, technical, or organizational measures for such processing as required by applicable law.

Third-party providers may have their own international data processing arrangements.

You are responsible for providing accurate information and for protecting the credentials and access information associated with your accounts.

If you provide Oktacon with personal information belonging to another person, you should ensure that you have the appropriate authority, permission, or legal basis to provide that information where required.

Clients are also responsible for configuring and using their software, integrations, databases, and third-party platforms in accordance with applicable privacy and security requirements.

Oktacon maintains processes intended to detect, investigate, and respond to security incidents affecting information under its control.

Where a security incident requires notification under applicable law or a contractual agreement, Oktacon will take reasonable steps to provide the required notification through the applicable channels.

Clients should promptly notify Oktacon if they identify suspected unauthorized access to an Oktacon-managed account, application, or project environment.

Our website and services may contain links to third-party websites, applications, platforms, or resources.

These websites operate independently and may have their own privacy policies and data practices. Oktacon is not responsible for the privacy practices of third-party websites that are not controlled by Oktacon.

You may contact us to request access, correction, deletion, or other privacy-related assistance where applicable.

Some information may need to be retained for legitimate business, contractual, security, accounting, legal, or other permitted purposes.

Where deletion is requested, we will assess the request against applicable requirements and any valid reasons for retaining the information.

You may contact us using the details provided in the Contact section below.

Oktacon may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

When changes are made, we may publish the revised Privacy Policy on this page and update the "Last Updated" date.

We encourage users and clients to review this page periodically to understand how information is handled.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information by Oktacon, please contact us.